With hundreds of passengers affected on the situation, PAL never turn their back to their loyal customers. I know the management was losing a big amount of money considering the number of flights being cancelled.
My flight to Cagayan de Oro was one of the lists as cancelled. I was instructed to visit PAL office just right beside NAIA Terminal 2. With no other flight available on a late afternoon. Customer service officers offered me a hotel accommodation for a night and of course transport service and a food coupon.
Situation like this is not new to me, I experienced similar situation from Gulf Air and Cebu Pacific Air from the previous years.
I was one of those unlucky or perhaps lucky customers. Though PAL customer service called me up prior to my scheduled flight, I was unreachable at that moment for I have already started my journey to the Philippines.
Well then, this is what had happened. The customer service scheduled my flight on the next day, early morning. Since PAL flights to Cagayan de Oro has been all cancelled. My ticket is for AirPhil Express (Air Philippines). I could never ask for more, Air Philippines is after all PAL’s sister company.
A private transport service sent me to the Heritage Hotel located along Roxas Boulevard and a few miles away from Ninoy Aquino International Airport. The Heritage hotel is one of the best hotels in manila where Casino Filipino is located just at the right side of the building. The Heritage hotel is definitely a good place to find comfort with their suite rooms overlooking Roxas Boulevard (my room is on the sixth floor, 618 if I could still remember).
On top of this, a food buffet of eight main courses and dessert buffet free from your selection. The variety of food choices took me a while to just stand in the middle of the dinning hall and keeping my eyes filled with beautiful and colorful presentation of food. Foods were like crafted in the whole area.
What I never like though, is the internet connection, would you believe? they are charging three thousand pesos on internet cable connection. This is actually refundable after checking out, but they are charging 100 peso per hour of internet usage. No free wireless internet available.
Thanks to PAL for a wonderful gesture of apology. The cancelled flight made another worthwhile experience. The conflict between PAL management and employees labour association still on negotiation, I am hoping all will be resolved in due time.
PAL as I have discovered was the oldest commercial airline ever existed in Asia. That means PAL has already been on operation before Thai Airways, Singapore Airlines, Cathay Pacific and etc.
The Heritage Hotel Manila features a three floor casino, is located within easy access of the Makati and Manila business districts, and is approximately
Starting at US $82 Per Night